Tailored Support

This service is brilliant for businesses, the education sector and local governments, who would like to outsource all levels of their IT support or work with currant IT departments. This service includes unlimited, full on-site, remote and telephone support for an annual or monthly fixed fee.

We will work very closely with the owners/management and IT departments, to provide the best IT solutions. We offer a one-off free on-site meeting and survey of all hardware, equipment etc to enable us to devise the best service solution for your business.

Under this service we will contact by telephone, remotely or attend your site, to diagnose your software/hardware faults and replace any parts. The equipment we cover with no limits are::

  • Desktops, Laptops and any portable devices
  • Servers, Data centres, NAS and SANs
  • Monitors, Touchscreens, Projectors and interactive white boards
  • Range of Printers (inkjets, lasers, plotters and multifunction devices)
  • Range of Scanners
  • Networking (Network Switches, Routers, Firewalls, Wireless and etc.)
  • Setup, Installation and Migration (Hardware and Software)
  • Setup and deployment of desktop images
  • Cloud Systems Setup and management
  • Backup Solutions

This option guarantees same day or next working day response to faults. This service will have to be quoted after a site visit to take into account: the size of the establishment, the amount of equipment and the number of users.

We are available Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 17:30 on 01202 925725 or Office@it4dorset.com.


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